ISO 9001: 2015
ISO 9001:2015 is the International Standard for Quality Management Systems (QMS). It provides organizations with a set of principles that ensure focused, informed, scientific and proven approach to the management of their business activities to consistently achieve customer satisfaction and continually improve operational effectiveness.
Every organization would like to improve the way it operates, whether for the purpose of increasing market share, driving down costs, managing risk more effectively or improving customer satisfaction. A Quality Management System provides the framework needed to monitor and improve performance in any chosen area.
The ISO 9001:2015 quality certification is based on the following seven fundamental quality management principles:
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Context of the organization |
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Relationship Management |
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Risk Based Thinking |
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Evidence based decision making |
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Customer focus |
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Leadership |
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The engagement & Involvement of people |
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Process approach & PDCA Cycle |
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Improvement |
Benefits of ISO 9001:2015
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Customer loyalty |
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Repeat business and referral |
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Operational results such as revenue and market share |
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Flexible and fast responses to market opportunities |
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Costs and cycle times through effective and efficient use of resources |
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Alignment of processes which will best achieve desired results |
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Competitive advantage through improved organizational capabilities |
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Understanding and motivation of people towards the organization’s goals and objectives, as well as participation in continual improvement |
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Confidence of interested parties in the effectiveness and efficiency of the organization as demonstrated by the financial and social benefits from the organization’s performance product life cycle and reputation |
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Ability to create value for both the organization and its suppliers by optimization of costs and resources as well as flexibility and speed of joint responses to changing markets |